SHIPPING POLICY

Mint & Honey – Shipping & Delivery Policy

At Mint & Honey, we offer both made-to-order and ready-to-dispatch items. Please review the information below to understand how production, shipping, and delivery work for your order.

Order Types

Mint & Honey products fall into one of the following categories. The order type is clearly stated on the product page at the time of purchase.

Made-to-Order Items

Made-to-order items are produced specifically for each customer based on selected specifications.

Ready-to-Dispatch Items

Ready-to-dispatch items are in stock and prepared for shipment shortly after order confirmation.

Made-to-Order Production & Delivery Timeline

For made-to-order items, including customised pieces:

  • Production and delivery typically take 4–6 weeks from order confirmation

  • Timelines may vary depending on craftsmanship, order volume, and logistics

  • This timeframe is confirmed at checkout and in your order confirmation email

Once production has begun, made-to-order items cannot be cancelled, refunded, or changed.

Ready-to-Dispatch Shipping Timeline

For ready-to-dispatch items:

  • Orders are processed and shipped within 1–3 business days of order confirmation

  • Delivery timelines vary based on destination and selected shipping method

  • Estimated delivery times are shown at checkout where applicable

Shipping Method & Tracking

All Mint & Honey orders are shipped using tracked delivery services.

  • Tracking details are provided via email once your order has shipped

  • Orders may require signature on delivery

  • Courier services are selected based on destination and order value

Delivery Confirmation & Item Not Received Claims

Once an order has been confirmed as delivered by the courier, including where signature confirmation has been obtained, the order is considered successfully fulfilled.

Claims of non-receipt will not be accepted where:

  • Tracking confirms delivery, and/or

  • A delivery signature, courier confirmation has been recorded

Mint & Honey is not responsible for parcels reported as missing after confirmed delivery.

Responsibility Transfer

Responsibility for an order transfers to the customer once delivery has been confirmed by the courier. This includes deliveries made to:

  • The shipping address provided at checkout

  • A safe place, concierge, or reception point recorded by the courier

Incorrect Address Details

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders shipped to the address provided cannot be refunded or replaced due to:

  • Incorrect or incomplete address details

Delays & Unforeseen Circumstances

While we aim to meet all estimated timelines, delays may occur due to:

  • Production complexity

  • Customs clearance

  • Courier or logistical disruptions

Such delays do not qualify for cancellations, refunds, or chargebacks once an order has entered production or has been shipped.

International Shipping

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Local handling or clearance fees

These charges are the responsibility of the customer and are not included in the purchase price.

Contact Us

For questions regarding shipping or delivery, please contact:
📧 support@mintxhny.com