Mint & Honey – Refund & Returns Policy

At Mint & Honey, we offer both made-to-order and ready-to-dispatch items. Please review the policy below carefully before placing an order, as refund eligibility depends on the type of item purchased.

Made-to-Order & Custom Items

All made-to-order and customised items are final sale.

These items are produced specifically for each customer based on selected specifications, including but not limited to size, length, colour, and design details.

• Once production has begun, orders cannot be cancelled, refunded, or exchanged

• Custom specifications cannot be changed after production starts

• Production timelines are confirmed at checkout and in your order confirmation email

By placing a made-to-order or custom order, you acknowledge and agree to these terms.

Ready-to-Dispatch Items

Ready-to-dispatch items may be eligible for return under the following conditions:

• A return request must be submitted within 14 days of delivery

• Items must be unworn, unused, and in original condition

• All original packaging, tags, and accessories must be included

Returns are subject to approval. Return instructions will be provided once your request is accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Made-to-order items once production has begun

• Customised or personalised items

• Items showing signs of wear, use, damage, or alteration

• Items returned without prior authorisation

Refund Processing

Approved refunds for eligible ready-to-dispatch returns will be processed to the original payment method.

• Original shipping fees are non-refundable

• Customers are responsible for return shipping costs unless the item is confirmed as faulty

Refunds are issued once returned items are received and inspected.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photographs and order details.

Where a fault is confirmed, we will offer a replacement, repair, or refund in accordance with applicable consumer regulations.

Delivery Confirmation & Chargebacks

Orders confirmed as delivered by the courier, including those with signature confirmation, are considered successfully fulfilled.

Claims of non-receipt will not be accepted where:

• Tracking confirms delivery, and/or

• Signature and courier confirmation has been recorded

Unjustified chargebacks will be disputed using delivery confirmation, order records, and policy acceptance evidence.

Incorrect Address Details

Refunds or replacements cannot be issued for orders shipped to an address provided incorrectly or incompletely by the customer.

Contact Us

For refund or return enquiries, please contact:
📧 support@mintxhny.com